For businesses, the pandemic greatly increased demand for digital payments acceptance and a move away from manual means of exchange. The surge in demand for contactless, distanced payment methods like e-commerce and digital wallets forced merchants to re-evaluate and shift their payments acceptance mix.
In an interview, Christina Wagner, Head of Global Payment Products for FIS, explores some of the implications of cash’s decline for businesses and how they should best evaluate their payment needs in a digital-first world.