Worldpay is proud to be supporting ReyPAY® payment processing with a new partnership that offers you enhanced reporting, innovative technology and high-line support. Below please find information to help guide you as you get your payment processing up and running with us.
If you have any questions or need any assistance, please call us at 866.304.4279 and select the option for ReyPAY credit card processing support. For your convenience, our support team is available to assist you 24/7/365.
Getting Started Has Never Been So Easy
Getting Started
- Ingenico 2500 Quick Start Guide
- Ingenico 3000 Quick Start Guide
- Ingenico 5000 Quick Start Guide
- Ingenico 7000 Quick Start Guide
- Ingenico iPP320 Quick Start Guide
- Downloadable welcome guide: Payments processing tips and terminology
- Downloadable quick reference card: Outlines who to call for what
- Card brand signage: Access card brand signage, decals and supplies for Discover, Visa, MasterCard and American Express
- OmniFlex Demo - Customer Facing
iQ Reporting Tools
- Enroll
- Login
- iQ Quick Start Guide
- iQ and OmniFlex Training Video
- iQ Demo Video
- Settlement and Batch time frames
- Custom Reports
- Issuing Refunds: please refer to pg. 43 Update Transaction
- Download iQ Now from your mobile app store:
Safe, Secure Payments
- PCI compliance (SaferPayments)
- SaferPayments One-Sheet
- SaferPayments Overview Video
- What are Chargebacks?
- Chargeback disputes: See how they work
- To manage disputes, download iQ Now from your mobile app store:
Additional On-demand Training Videos
Introduction to iQ (19 minutes)
This video is a helpful introduction to iQ, showing you how to review transaction information and manage reporting.
iQ Administration User (21 minutes)
As an administrator for iQ you have responsibility for setting up additional users, can track and unlock users. This video walks you through each step of the way including a few short cuts.
Statement Retrieval (2 minutes)
If all you need to do is get your monthly statement through iQ, watch this quick video.
Merchant Disputes 201: PIN Adjustments & PIN Disputes (12 minutes)
This video will help you understand what a PIN-Based Transaction is, how to read the TARR Report, identify a PIN Transaction, initiate a PIN Adjustment, and respond to a PIN Dispute all using iQ.
VCR (Visa Claims Resolution) (22 minutes)
In April of 2018 Visa made changes to their dispute process. You can let iQ manage the process or use the Worldpay Dispute Management Website to download questionnaires. This video walks you through the changes including timeframes and shows you how to work a dispute no matter if it’s through iQ or done manually.
MCM (Mastercard Management) (14 minutes)
Beginning September of 2019 Mastercard also made changes to their dispute process. You can let iQ manage the process or use the Worldpay Dispute Management Website to download questionnaires. This video walks you through the changes including timeframes and shows you how to work a dispute no matter if it’s through iQ or done manually
Interchange Basics (8 minutes)
Did you know there are four factors that determine the interchange rate you pay for any given transaction? Learn the basics and some best practices by watching this quick video.
This video is a helpful introduction to iQ, showing you how to review transaction information and manage reporting.
iQ Administration User (21 minutes)
As an administrator for iQ you have responsibility for setting up additional users, can track and unlock users. This video walks you through each step of the way including a few short cuts.
Statement Retrieval (2 minutes)
If all you need to do is get your monthly statement through iQ, watch this quick video.
Merchant Disputes 201: PIN Adjustments & PIN Disputes (12 minutes)
This video will help you understand what a PIN-Based Transaction is, how to read the TARR Report, identify a PIN Transaction, initiate a PIN Adjustment, and respond to a PIN Dispute all using iQ.
VCR (Visa Claims Resolution) (22 minutes)
In April of 2018 Visa made changes to their dispute process. You can let iQ manage the process or use the Worldpay Dispute Management Website to download questionnaires. This video walks you through the changes including timeframes and shows you how to work a dispute no matter if it’s through iQ or done manually.
MCM (Mastercard Management) (14 minutes)
Beginning September of 2019 Mastercard also made changes to their dispute process. You can let iQ manage the process or use the Worldpay Dispute Management Website to download questionnaires. This video walks you through the changes including timeframes and shows you how to work a dispute no matter if it’s through iQ or done manually
Interchange Basics (8 minutes)
Did you know there are four factors that determine the interchange rate you pay for any given transaction? Learn the basics and some best practices by watching this quick video.
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Worldpay helps thousands of merchant locations of all sizes streamline payments and optimize cash flow.
*Offer is provided by Worldpay. No value is being offered or provided by Henry Schein One. Merchant must sign a three-year processing agreement and begin processing with Worldpay in order to receive up to two (2) VX805 devices. Or merchant can sign one-year processing agreement, which can be cancelled anytime, but will receive no devices. Merchant must provide proof of three prior processing statements within the previous 12 months. Applicable for new merchants to Worldpay only. Can't be combined with any other special offers or agreements. Promotion ends December 31, 2019. Additional terms and limitations apply. For more information, contact Worldpay at 1-866-642-2684.