Change Communications Method in Verifone VX520

Integrated Payments no long supports dial-up communications, please follow the below instructions to change the communications method in the terminal from dial mode to CommServer (Ethernet).

Please note that the terminal must be connected to an ethernet cable and connected to the internet going forward.

Full Download

A Full Download consists of installing a new application. This download will clear the terminal’s memory. It is recommended that any open transactions are settled prior to starting any downloads. Please ensure that you allow ample time to complete the full download as the terminal will not be able to process payments until the load has completed. Average download timeframes are included at the beginning of the instructions.

For any issues with the below downloads please call 888-720-6822.

How to identify your terminal model

VeriFone Vx520:

Just above the upper right hand corner of the screen is the model number Vx520
If the terminal has 4 LED’s at the top of the unit then the terminal has contactless communications (for Apple Pay, Google Pay, etc)

Ingenico iCT220/iCT250:

Just below the screen located in the middle is the model number iCT220 or iCT 250

Full Download Scenarios:

Newly boarding with Worldpay
Corrupt terminal application and/or Operating System
Upgrading the application to the latest and greatest version
Adding additional functionality (if available)

Partial Download Scenarios:

Application updates

Verifone VX520

VX520 PinPad Update

VX520 PinPad Update Download Instructions (IP)

Full Download – VX520 (Standard)

These are the standard full download instructions for the Verifone VX520. Please follow these instructions any time a full download is to be performed with the exception of an application upgrade (see Full Download – VX520 Application Upgrade instructions below). You can download this terminal via a standard analog telephone connection (Dial) or through an Ethernet connection (IP). The recommended download method is over IP as these files can be quite large.

VX520 Full Download (IP)
VX520 Full Download (Dial)

Full Download – VX520 Application Upgrade

An application upgrade occurs when you take a terminal with an existing Worldpay application and replace that application with a newer version. Since a previous full download has been performed the Verifone terminal should retain the download parameter configuration. In most cases, this will eliminate the configuration steps from the process. You will need to ensure the terminal file has been upgraded at the host (Worldpay Download Server) before proceeding.

VX520 Application Upgrade (IP)
VX520 Application Upgrade (Dial)

Partial Download – VX520 (Standard)

These are the standard partial download instructions for the Verifone VX520. Please follow these instructions any time a partial download is to be performed. You can download this terminal via a standard analog telephone connection (Dial) or through an Ethernet connection (IP). The recommended download method is over IP as these files can be quite large.

VX520 Partial Download (IP)
VX520 Partial Download (Dial)

Partial Download – VX520 Application Update

This is useful when an application update is needed to update an existing Worldpay application and replace that application with a newer version. Since a previous full download has been performed, the Verifone terminal should retain the download parameter configuration. In most cases, this will eliminate the configuration steps from the process. You will need to ensure the terminal file has been upgraded at the host (Worldpay Download Server) before proceeding.

Verifone VX and E Series Terminals Reboot Loop

These are the full download instructions if you are currently experiencing a reboot issue loop with your Verifone VX or E Series terminal. Verifone has verified that there is a current issue occurring and that you need to complete this download to correct the issue.

Full Download using a Dial-Up Connection

Full Download using an Ethernet Connection

Verifone Carbon Mobile 5 (CM5)

The CM5 is a device where the download only happens after a factory reset. This happens over a WiFi connection, so you will have to have secure WiFi already installed, before you set your terminal up or factory reset your terminal.

CM5 WiFi Download via Factory Reset

Ingenico iCT220/iCT250

Full Download – iCT220/iCT250

These are the standard full download instructions for the Ingenico iCT terminals. Please follow these instructions any time a full download is to be performed on an iCT. These terminals can be downloaded via a standard analog phone connection (Dial) or through an Ethernet connection (IP). The recommended download method is over IP as these files can be very large.

iCT220 Full Download (IP)
iCT220 Full Download (Dial)
iCT250 Full Download (IP)
iCT250 Full Download (Dial)

Ingenico iWL255

Full Download – iWL255

These are the standard full download instructions for the Ingenico iWL terminal. Please follow these instructions any time a full download is performed on an iWL. These terminals can be downloaded via a standard analog phone connection (Dial) or through an Ethernet connection (IP) using a base station. The recommended download method is over IP as these files can be very large.

iWL255 Full Download (IP)
iWL255 Full Download (Dial)

Ingenico Desk 3500

Full Download Desk 3500(IP)

These are the standard full download instructions for the Ingenico Tetra Desk 3500 terminals. Please follow these instructions any time a full download is to be performed on a Desk 3500. These terminals can be downloaded via Ethernet connection (IP) only. They can process transactions over an analog phone line, but a download must be over an ethernet connection.

Desk 3500 Full Download(IP)

PAX S80

Full Download PAX S80

S80 Full Download (IP)
S80 Full Download (Dial)

PAX A80

A80 Full Download/Push Confirmation

These are instructions to confirm when the last full download was successful, since the A80 receives a “Push” from what’s called the PAXSTORE, after a reboot, there’s no real steps by the user that’s necessary to make the download successful. For this reason, we’ve documented some steps you can take to confirm the last successful push received by the terminal.

A80 Push Confirmation